Question
What should I do if I received my order with incorrect folding?
Answer
If your folded piece came back with the wrong fold or a misaligned crease, contact customer support right away with visual proof so we can assess and correct it.
- Attach photos or a short video that clearly show the folding problem.
- Provide your order details and the fold specification you requested (half fold, tri fold, or another style).
- Note whether the fold placement or the fold type is what is off.
The support team reviews the issue and works with you on a resolution to get the fold right.
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