Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if I have concerns about a received order?
Answer
If your order arrives and something is not right, 4OVER4 wants to hear about it so the team can make it right. Reach out to customer support using the email address on your invoice or order confirmation.
- Common concerns: incorrect sizing, print or color quality, trimming or finishing defects, or damage in transit.
- What to send: your order number, a description of the problem, and clear photos.
- Act promptly: report issues soon after delivery so the team can review while everything is fresh.
Support will review your case and work with you on a resolution, which may include a reprint or another fix depending on the situation.
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