Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I replace or upload corrected artwork files for items in a group order?
Answer
Yes, artwork on group order items can be replaced as long as those items have not been approved yet. Support handles the swap so the corrected file is used.
- Contact the support team with your order details and the corrected file.
- They reject the current proof for that item.
- Your new file is uploaded in its place.
- This works while the group order items are still unapproved.
Reach out before approving any items, since approval is the point at which files lock for production.
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