Emma Davis, 4OVER4 print production voice (illustration)
Emma Davis Print Production Specialist at 4OVER4.COM

Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if my printed order has a color that doesn't match my artwork?

Answer

If the printed color came out off, contact support with your order details, and there are a few things on your side that keep it from happening next time. The color you see on screen is not always what a press can reproduce.

  • Reach support with your order number, a clear description of the color discrepancy, and photos comparing the printed result to your original file, that side-by-side is what lets the team judge the fix
  • The team reviews the case and decides the resolution, which may be a reprint
  • Use correct Pantone or CMYK values in the file before uploading
  • Remember not all Pantone colors are achievable in CMYK printing
  • 4OVER4 may offer a discount to reprint with corrected artwork
  • Note that raster graphics cannot be adjusted on their end

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