I'm having trouble saving, submitting or checking out my design. What should I do?

Trouble saving or submitting a design or completing checkout is almost always a browser issue, such as a stale session, rather than a problem with your order. A few quick resets clear most cases.

• Clear your browser cache and refresh the site.
• Log out, fully close the browser (not just the tab), then log back in.
• Switch browsers (for example from Chrome to Safari or Firefox) or use an incognito window.
• Temporarily disable ad blockers or extensions, since they can interfere with the design tool.
• If it still fails, contact support, describe what you are trying to order, and note which browser and step is failing.