Question
I'm having trouble with the 'Start Creating' button in the design tool. What should I do?
Answer
If the Start Creating or Start from Scratch option is not working in the design tool, the fastest fix is to report it so IT can look into the exact page.
- Contact customer support and include the specific URL or product page where it happens.
- Describe what you see, for example no popup appears or the templates do not load.
- Note your browser and device, which helps IT reproduce the issue.
With those details, the IT team can investigate the page directly and get the design tool working for your order.
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