I am having trouble uploading my files, what should I do?

If your upload stalls, times out, or the file is simply too large, you do not have to solve it before placing the order. You can finish checkout first and send the artwork afterward.

• Files over 150MB will not upload through the standard uploader.
• In that case, select "Upload Files Later" and continue to generate the order online.
• Once the order is placed, email the artwork to support@4over4.com or send a WeTransfer, Dropbox or Google Drive link, and include your order number.

To reduce upload trouble in the first place, flatten and export your design to a print-ready PDF, which is usually far smaller than a layered working file.

Before that, try another browser, clear your browser cache, and check that the file is in an accepted format such as PDF.

• Use a current version of Chrome or Firefox, turn off ad blockers or extensions that can block uploads, and retry on a stable connection.
• Re-save the file under a new name without special characters, or compress it into a ZIP file (for InDesign, package it with its linked images and fonts first).
• If you chose Upload Files Later, open the order in your account and use its Upload button; production waits until the files arrive.
• If it still fails, contact support with the file type, file size, your browser and the exact error message, plus a screenshot. Support can attach the files to your order, or build the order in your account for you.