Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if my shipment is redirected to a UPS store for pickup?
Answer
UPS may redirect a package to a nearby UPS store location for customer pickup, which happens more often during busy seasons.
- Carrier decision: the redirect can happen even if you did not request it.
- Confirm the location: contact UPS with your tracking number to verify the pickup point and hours.
- Pick it up there: the package is retrieved from that store rather than delivered to your door.
- Bring ID: have identification ready when you collect it.
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