Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What should I do if my UPS tracking hasn't updated since it was shipped?

Answer

Carriers do not always scan a package right after pickup, so a shipped order can show little movement for a while and still be in transit.

  • UPS may not scan immediately at pickup or between hubs.
  • Tracking sometimes only updates close to, or at, delivery.
  • If the order shipped, it is very likely moving even when the page looks stale.
  • Give it time. If it stays frozen well past the expected window, contact the shipper.

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