Emma Davis, 4OVER4 print production voice (illustration)
Emma Davis Print Production Specialist at 4OVER4.COM

Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.

Question

If I'm charged for the wrong printing option, how is it handled?

Answer

If your order went through with the wrong print option, such as single-sided when you wanted double-sided, it can be corrected before the job runs.

  • Contact 4OVER4 support with your order number and the specification you actually wanted.
  • The order is updated to the correct settings so the finished piece matches your intent.
  • If the change is an upgrade, you are charged only the price difference between the two options.
  • Once the corrected specs are confirmed, the job moves forward into production.
  • Reaching out promptly helps, since changes are easiest before the file is sent to press.

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