Marcus Chen
Marcus Chen Senior Content Strategist at 4OVER4.COM
Question

What should I do if my printed order arrives with quality defects like stains or broken lines?

Answer

If your order arrives with quality defects such as stains, broken color, or printing imperfections, contact 4OVER4 customer support right away and include photos of the problem. When the issue is confirmed as a production error, it typically qualifies for a reprint at no charge.

  • Photograph the stained or broken areas up close, plus one wider shot of the piece.
  • Provide your order number so the job can be matched to the complaint.
  • Note how many pieces are affected out of the total quantity.
  • Report it promptly so the reprint can be scheduled without losing time.

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