Question
What happens if my order doesn't arrive as expected?
Answer
If your order does not arrive, support investigates the shipment with the carrier and, if needed, files a claim. There is a set process with a defined window.
| Step | Detail |
|---|---|
| Report it | Send your order details and tracking information |
| Investigation | The team checks the shipment and can file a carrier claim, this typically takes up to 8 business days |
| Resolution | If the package cannot be found, a reprint or replacement is arranged at no additional charge |
Reporting the issue promptly with your tracking number gets the investigation started sooner.
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