Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
What happens if my order doesn't arrive as expected?
If your order does not arrive, support investigates the shipment with the carrier and, if needed, files a claim. There is a set process with a defined window.
| Step | Detail |
|---|---|
| Report it | Email support@4over4.com your order number and tracking information |
| Investigation | The team checks the shipment and can file a carrier claim, this typically takes up to 8 business days |
| Resolution | If the package cannot be found, a reprint or replacement is arranged at no additional charge |
Reporting the issue promptly with your tracking number gets the investigation started sooner.
Check your tracking link first; it often shows the current status or a delivery exception. A package in transit cannot be sped up, and an intercept is very difficult and attempted only case by case. If you need the items urgently, ask support about a rush reorder with expedited air shipping while the original is traced.
Ready to order?
Get your standard business cards printed at 4OVER4
