Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
How do I request a quality refund or reprint if my order has defects?
Answer
When an order arrives with quality defects such as scratches, marks, or physical damage, the fastest path to a fix is a photo-backed report to 4OVER4 customer support. Images let the team confirm the issue and move straight to a solution.
- Send clear photos of the damaged or defective items.
- Include your order details and a short description of the problem.
- The team reviews the images to confirm the defect.
- They arrange a reprint and ship replacement items as quickly as possible.
Reporting the defect soon after delivery, with good photos, keeps the replacement moving without delay.
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