Sofia Ramirez Design & Templates Editor at 4OVER4.COM
Sofia is our design and templates voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if text or design elements didn't print correctly on my order?
Answer
If text or design elements did not print the way you expected, reach out to 4OVER4 support right after your order arrives. The team compares the printed result against your approved proof and the files you supplied to find out where the difference came from.
- Contact support within 30 days of delivery with your order number and clear photos of the problem.
- They review against your proof and files to determine the cause.
- If the error was on their end, they reprint and ship a corrected order at no cost, or refund the purchase amount.
Getting in touch soon after delivery, with photos in hand, makes the review fast and straightforward.
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