Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

Can I request the same specifications as my previous order?

Answer

Yes. Reference your previous order and the team can pull up the earlier setup and file, then build a fresh order from those details.

  • Contact support with your previous order number, job ID or invoice; even the order date works if that is all you have.
  • Say which details stay the same and which change, such as quantity, shipping address or product variation.
  • If the original artwork and specs are on file, the reorder is generated without rebuilding anything; otherwise include your design file.
  • No spec sheet: support can look up the paper, finish and stock used on that order.
  • For a specific paper spec, such as a number 70 uncoated text, contact the estimations department with the paper, size, quantity and deadline for a custom quote.
  • The team provides a quote, and a free online proof is posted for your approval before the reorder goes to production.

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