Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my order seems stuck in checkout or proof review?
Answer
If your order looks stuck in the proof or checkout process after you have approved your proof, the fastest fix is to reach out to customer support.
- Contact support right away with your order reference number
- They can verify your order status and help you complete payment
- Once your order is successfully placed, you should receive an invoice email confirmation
- If you did not get that confirmation, it is a sign the order may not have finished going through
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