What should I do if I get a 'duplicate customer payment profile' error when checking out?

A "duplicate customer payment profile" error usually comes up when the same card is tied to more than one account, so the system flags it as already in use.

• This commonly happens when multiple users share a single card.
• Contact the support team so they can untangle which profile the card belongs to.
• An agent can clear the conflict and let you complete the order.

Once the duplicate profile issue is resolved, your payment can be applied and the order sent to print.