What should I do if my order arrives at the wrong address or delivery location?

If your order is heading to the wrong address, contact customer support with your tracking number and the correct delivery details. Changes to a package already moving through the network cannot be guaranteed, but support can try to intervene.

• Provide tracking: the tracking number lets the team see exactly where the package is.
• Confirm the correct address: share the delivery details it should have gone to.
• In-transit limits: once a parcel is in transit, redirects depend on the carrier and are not always possible.

Support can attempt to coordinate with the carrier or arrange a redelivery to your preferred location once the package is accessible.