What should I do if my order was delivered to the wrong location?

If your package was delivered to the wrong spot, contact customer support right away with your order details. The team can open a trace with the delivery carrier and dig into where the package actually landed.

• Carrier trace: support works with the carrier to locate the package.
• Proof of delivery: they can pull the signature and GPS or scan data tied to the drop-off.
• Nearby checks: parcels are sometimes left with a neighbor, at a leasing office, or elsewhere in your building.

The sooner you flag it, the fresher the carrier data is, which makes recovering or reshipping your order much faster.