What happens if I need to reject proofs?

If your proofs were auto-approved or you still need to reject them, contact customer support right away with your order number so the job can be paused before it prints. Rejecting a proof pauses the order, it does not cancel it.

• Reach out as soon as possible, ideally before the order enters production.
• Have your order number ready so the file rep can find it quickly.
• The file rep can reopen the proofs, make the corrections, and resend them for your approval.
• Rejecting also reopens the upload step, so you can supply a revised print-ready file yourself and resubmit for a new proof.
• You can repeat this cycle as many times as needed until the proof is correct.

Nothing moves to production on that job until you approve the corrected proof, so your final piece matches what you signed off on.