What should I do if I accidentally damage the code under a scratch off label?

If you scratch too hard and damage the code, do not panic, since a damaged code is often still recoverable.

• Photograph it: Take a close-up with your phone and zoom in, as partial digits are frequently readable at high resolution.
• Improve the light: Angle a light across the surface to bring out faint or scratched characters.
• Contact the issuer: Reach the card issuer's customer service with your receipt, the card, and a photo of the damage.
• Keep everything: Hold on to the packaging and proof of purchase to support your claim.

Most major issuers have a process for recovering codes from damaged cards, so a scratched code is rarely a total loss.