Emma Davis Print Production Specialist at 4OVER4.COM
Emma is our prepress and print production voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What happens if there's an error in the file processing on 4OVER4's system?
Answer
If something goes wrong during file processing or printing, contact 4OVER4 customer support to talk through what happened. There is no single fixed outcome, since charges and remedies are decided case by case.
- Reach out to support with your order number and a description of the issue.
- The resolution depends on the specifics of what occurred.
- Any charges or credits are determined on an individual basis.
One important point: approving a proof acknowledges the content exactly as it appears in that proof, even if it differs from the file you originally submitted. Reviewing each proof closely before approving is the best way to catch issues early.
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