Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Why does the shipping method show only customer pickup as an option?
Answer
When customer pickup is the only method showing, it usually means no valid shipping address has been saved yet, so the system has nowhere to calculate carrier rates to. Adding one normally brings the other options back.
- Save an address: add and save a complete shipping address, including ZIP code, in your account or cart.
- Reload the step: return to the shipping step, or refresh checkout, so carrier rates can populate.
- Check product and ZIP: some services, like local messenger, are limited to certain areas.
- Still stuck: place the order using customer pickup, then contact support with your order number; they can switch the shipping method manually and adjust your invoice.
Check the address for typos, including a valid ZIP code. Some jobs limit the methods on purpose: rolled large-format items go only by messenger or pickup, and messenger covers Manhattan, Queens and Brooklyn. Very large or palletized orders ship by freight, which the shipping department quotes.
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