What should I do if text or design elements are missing from my printed product?

If text or a design element is missing from your finished piece, contact customer support right away so it can be checked against your file and corrected. The fastest resolution comes from giving the team everything they need to compare what you sent with what was produced.

• Send the original file: the exact print-ready artwork you approved for the job.
• Send photos: clear images of the printed piece showing what is missing.
• Describe the gap: note which text or element should be there and where.
• What happens next: support reviews the file and proof, then issues a corrected proof for your approval before any reprint runs.