Question
What should I do if my proof looks different than my original file?
Answer
Small shifts between your screen and a printed proof are normal, but if the proof looks clearly different from your original file you can have a specialist review it before you approve. Request a free online proof and a file representative will check the exact areas that most often cause a mismatch.
- Color accuracy, since RGB screens and CMYK printing can render some colors differently.
- Bleeds and safe margins, to confirm nothing important is trimmed off.
- Other file specifications such as resolution, sizing, and fonts.
If something still looks off, reject the proof, add a comment describing what changed, and the file representative will follow up with an updated proof.
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