How do I replace or update files after I've already approved a proof?

To change files after you have already approved a proof, work through customer support so the update is applied correctly to your order.

• Contact customer support (the office opens at 10 AM EST) and let them know you need to replace files; the upload option is no longer active on an approved order, so they will void the approval or have production reject the proof to reopen it.
• Send the new files directly to the support email they provide.
• Support uploads the corrected files to your order, and a fresh proof is posted for your approval before printing continues.

Act quickly, because changes are only possible while the order has not entered production; once the job is released to print, the file is locked and a new order is required. Note that swapping artwork after an accepted proof and approved order counts as a new setup, so an additional setup fee may apply; confirm the cost with support before the swap.