Question
How do I correct a file after approving a proof?
Answer
Even after you have approved a proof, corrections may still be possible if production has not started. The key step is getting the approved proof reopened.
- Reject the free online proof through your account if it is still open.
- If it is already locked, contact customer service and ask them to reject the proof for you.
- Upload your corrected file once the proof is reopened.
- A new proof is generated from the corrected file for your approval.
Reach out quickly, since the window to make changes closes once the job enters production.
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