What should I do if I receive the wrong order?

If you receive an order that is not yours or does not match what you ordered, contact 4OVER4 within ten days of delivery so the team can correct it.

• Describe the issue in detail: what you ordered versus what arrived.
• Include clear photos: showing the incorrect items and any shipping labels, next to your order confirmation for comparison.
• Add your order details: the order or job number so the team can pull up the exact job.
• Confirm your shipping address: so the correct order goes to the right place.
• Keep the incorrect items: do not discard them until the review is done.
• Mention any deadline: if the order is time-sensitive, say so, and expedited options can be considered.

Once you submit the complaint, a member of the team will reach out to resolve it, which may include sending the correct items, a reprint, or a refund.