Question
What should I do if I receive damaged or incomplete items from my order?
Answer
Missing pieces and transit damage both need a quick, specific report. Contact support right away with your order number so we can investigate and make you whole.
- Attach photos of the items and the packaging as it arrived.
- Note exactly what is damaged or missing, with the quantities affected.
- Keep the packaging until the review is complete in case the carrier needs it.
The team investigates the shortage or damage and works with you on a resolution, which may include reprinting and reshipping the affected pieces.
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