Question
What should I do if I saved a design but can't proceed to checkout?
Answer
If a saved design will not carry through to checkout, contact support directly and they can complete the purchase for you. A couple of details help them find and place the exact design you want.
- Contact support: report that checkout is blocked with your saved design.
- Provide your account email: so the team can locate your saved work.
- Name the design: tell them which saved design to order.
With that information, support can push the order through and get your proofs started without you having to rebuild anything.
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