Question
What should I do if I get stuck in a payment loop when trying to approve my order?
Answer
If you get stuck in a payment loop while trying to approve an order, support can step in. Once you have accepted the proof, let them know about the trouble and the team can approve the order on your end.
- Accept your proof first, then reach out to support about the loop
- Explain that you are unable to complete the approval yourself
- Support can finalize and approve the order for you
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