What happens if a coupon code was applied during checkout but doesn't appear later in the proofing stage?

Sometimes a coupon is accepted at checkout but the discount does not carry through to the proofing stage, which can happen when a code is not eligible for a particular product. If your discount disappears during proofing, it can still be corrected.

• Contact support with the coupon code and the affected product
• Agents can manually apply the discount when the code should have been valid
• Ask for a revised invoice so your records reflect the corrected total