Question
Can I hold or cancel my order after it's been approved?
Answer
After an order is approved, you may still be able to hold or cancel it as long as it has not entered production. Speed matters here, so reach out as soon as you can.
| Timing | Outcome |
|---|---|
| Before production begins | Hold or cancel is usually possible, and a full refund is typically issued on cancellation |
| After production begins | Options narrow quickly |
- Contact support immediately with your request and the reason.
- State clearly whether you want a temporary hold or a full cancellation.
- Provide your order number so the team can check production status fast.
- Ask where the job currently sits in the print and finishing process, since each stage that passes reduces what can be undone.
- If production has partially started, confirm whether a refund is available and how much, because partial production can affect the amount.
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