What do I do if I can't remove coins from my cart when placing an order?

If you are placing a paid order and the coins will not come off your cart, the cleanest fix is to start the cart fresh rather than fight the stuck selection.

• Clear the cart: remove the items and begin the order again.
• Choose free online proofs: select this proof option as you rebuild the order.
• Skip the coins option: do not tick "Use coins" when you want to pay normally.

Rebuilding with those two settings keeps the coins off the order so your card payment goes through as expected. If it still sticks, reach out to support with your order details.