Question
Why can't I see my proofs even though my account shows proofs are available?
Answer
If your account says proofs are available but they will not open or appear, the file can usually be resent. Reach out to support with your order number and they will push the proofs back to you.
- Contact customer support and include your order number.
- The team can resend your proofs so they become visible and clickable.
- Try a different browser or clear your cache if the link still fails to load.
- Review and approve proofs promptly, since production waits on your sign-off.
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