Nadia Petrov, 4OVER4 customer education voice (illustration)
Nadia Petrov Customer Education Lead at 4OVER4.COM

Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.

Question

What do gen z brand loyalty statistics tell us about retention?

Answer

Gen Z is loyal, but only to brands that earn it through consistency and shared values. One good campaign is not enough. They watch whether you show up the same way every time.

  • The 2024 Edelman Trust Barometer found about 70% of Gen Z stays loyal to brands that consistently demonstrate shared values.
  • Consistency matters more than a single standout moment.
  • Quality and transparency, repeated over time, are what hold this audience.

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