Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my shipped package shows 'label created' but hasn't been scanned or delivered?
Answer
A tracking status stuck on "label created" for several days usually means the carrier has not scanned the package into its network, and it may be lost in transit.
- Contact 4OVER4 support right away.
- The team files a lost package claim with the carrier.
- Claims typically take about 10 business days to process.
- Once the package is confirmed lost, a reprint and reship is arranged at no charge.
- Provide your needed delivery date so the reprint can be prioritized.
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