Question
What should I do if I don't receive my order after it's been shipped?
Answer
If the delivery date shown in your account has passed and nothing has arrived, the shipment can be traced with the carrier. Have your order and tracking details ready to speed things up.
- Contact support with your order number and the tracking number.
- Share the shipping dates and any tracking attempts you have made.
- Support will open an investigation with the carrier to locate the package.
The more detail you provide about when it shipped and what tracking shows, the faster the shipment status can be resolved.
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