Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
If there is a problem with my order will I need to return it to 4OVER4?
Answer
Yes, if your claim is approved: the original job comes back to us so the defect can be verified. Contact us within 30 days of receiving your order and include photos so we can assess it right away.
- Reach out within 30 days of receipt.
- Email your order number along with images of the issue to complaints@4over4.com.
- Clear photos help our team assess the problem quickly.
- We review the details. If we approve a return, ship 100% of the order back within 10 days of authorization; 4OVER4 pays return shipping on approved defective items.
- An approved claim gets a free reprint or a refund of the purchase amount.
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