Question
What should I do if I selected the wrong dimensions or specifications for my order?
Answer
You can catch and fix spec errors at the proof stage.
- Log into your account and open the order
- When proofs are ready, click Reject Proofs
- Enter the corrections you need in the comments section
- A technician reviews your comments and uploads corrected proofs, at no charge, for your approval
- You can also contact support directly with your order number and the correct dimensions, and the team will update the specifications on their end as long as the job has not gone to print
Reach out before your proofs are finalized so the corrected specs are used for printing. Nothing prints until you approve the corrected proof, so take the time to confirm every spec is right.
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