Question
What payment method is required to place a custom order?
Answer
Every order, including custom jobs, needs a valid payment method on file before it can be submitted. A credit card is what authorizes and pays for the job, so it lets the order move from your cart into production.
- Add a valid card or accepted payment method to your account before submitting the order. You can enter or update it during checkout or in your account settings.
- At checkout you supply the full card details: card number, expiration date, billing ZIP, and the CVV security code (the 3-digit code on the back of most cards, or the 4-digit code on the front of an American Express).
- If nothing is saved yet, set it up first so checkout does not stall.
- If your card is not on hand, contact customer support and an agent can help approve the order for you.
- Support can also confirm that the correct card is tied to your order if you are unsure.
With a valid method attached, your custom order can be approved and released to print without delay.
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