Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
Can I update a payment method or credit card information on my account?
Answer
Yes. If your saved card has expired or you want to use a different one, update the payment information in your account settings. A valid card must be on file for orders to be processed.
- Where: sign in at www.4over4.com, open Settings and go to Payments and Payouts, or use the Add Payment option near the account icon.
- Billing address first: save your billing address in the Address Book, since the card needs a saved address, and include the CVV to complete the entry.
- Remove or replace: remove an old or expired card in settings, or enter updated payment details at checkout on a new order.
- Button not working: refresh the page or clear your browser cache, or reach support through the chat icon near the account icon.
- By phone: call customer support with the new card details to authorize additional charges or order changes; have the card and order number ready.
- Check it: save and confirm the new card shows correctly before checking out.
With the current card in place, any pending charge can be authorized and the order can move forward.
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