My banner arrived with creases or wrinkles because it was folded for shipping

Larger banners are folded to ship within carrier size limits. As of January 1, 2018, both FedEx and UPS changed their oversized fees, which is why banners past a certain size are folded rather than shipped in a large roll. Folding can leave temporary creases, but they usually relax once the banner is hung.

• Why it happens: folding keeps oversized banners within carrier limits and avoids added fees.
• What to expect: light crease lines along the folds when you first unpack it.
• How to ease them: hang the banner and give it time so the creases relax under its own weight.

The creases from shipping folds are normal and typically settle out after the banner has been displayed.