Question
What happens if I need to cancel my order and submit a new one instead?
Answer
If it is cleaner to start over, you can cancel the current order and place a fresh one. Contact the support team to request the cancellation, and once they confirm it is cancelled you are free to submit a new order with your updated specifications.
- Request the cancellation with your order number so it is processed on the correct job.
- Wait for confirmation that the order is officially cancelled.
- Place the new order with the corrected files and specs.
Cancellation is only possible before the job has gone to print, so act quickly if you decide to switch to a new order.
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