What should I do if I receive a product that doesn't meet my expectations?

If a finished product does not match what you expected in terms of paper quality, finish, or thickness, the fastest path to a good outcome is to get in touch with support right away so the details are still fresh.

• Reach out promptly and describe exactly what fell short, whether it was the stock, the finish, or the thickness.
• Ask about alternative paper options for a reorder that would better match your goal.
• Request guidance on selecting the right material for the next job.

To avoid surprises next time, it helps to review physical paper samples or talk through your choice before ordering.