Question
What should I do if a promotional coupon didn't apply to my order?
Answer
If a valid promotional coupon did not apply at checkout, it can usually be corrected after the fact. Reach out to support with the specifics and they can review the discount and make it right.
- Contact customer support with the coupon code and your order details.
- Support reviews whether the code was valid and eligible for your order.
- If it should have applied, they can process a refund or credit for the discount difference.
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