What should I do if my package was shipped to the wrong address?

If a package went to the wrong address, act fast and contact support with your order or job number so the team can help right away. What happens next depends on how the error occurred.

• Reach out immediately. Redirecting a package already in transit is very difficult and handled case by case, so email support@4over4.com to attempt it.
• If an incorrect address was supplied at checkout, the team will help with next steps, though re-shipping costs may apply.
• Double-checking your shipping address before ordering is the best way to avoid this.
• Options and turnaround can vary by product and may change over time.

Confirm the latest details on the product page or with support, and the team will work with you on getting the order to the right place.

Include the tracking number and the correct delivery address. If the carrier shows the package as delivered but it is not there, check with neighbors, a leasing office or elsewhere in your building; support can open a trace with the carrier, and a lost package is reprinted at no charge.