Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my order arrived with incorrect or missing die cutting?
Answer
If your order comes back with incorrect or missing die cutting, contact the complaints department and include photos of what you received. Showing the actual result next to what the cut should have been makes the review much faster.
- Send images: photograph the pieces so the mismatch is clear.
- Describe the target: explain what the correct die cut shape or placement should look like.
- Possible return: you may be able to ship the order back so it can be corrected.
The team reviews your case, confirms what went wrong against your file, and advises on the best path to a corrected order.
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