Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
How long do I have to report an issue with my order?
Answer
If something is not right with your order, reach out to 4OVER4 as soon as you notice it. The sooner we hear from you, the faster we can look into it and make it right.
- Report window: contact 4OVER4 within 30 days of receiving your order.
- Be specific: describe exactly what is wrong, such as a color shift, off trim, damage, missing pieces, or the wrong quantity.
- Keep the packaging: hold on to the box and a few affected pieces in case we need photos or a return.
- What happens next: a support representative reviews the details and follows up with the best resolution, whether that is a reprint, an adjustment, or a refund.
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