Nadia Petrov Customer Education Lead at 4OVER4.COM
Nadia is our customer education voice, built from the knowledge of our production team, with over 20 years in printing.
Question
What should I do if my printed banner becomes damaged?
Answer
If your banner arrives damaged, email the support team so they can assess it and help with a resolution. Giving them everything up front means fewer back-and-forth messages.
- Include your order number so the team can find the job.
- Write a short description of the damage and where it appears.
- Attach clear photos of the affected areas.
| Include in your email | Why it helps |
|---|---|
| Order number | Locates your job instantly |
| Description of the issue | Explains what went wrong |
| Photos of the damage | Documents the problem for review |
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